SHIPPING & RETURNS
Shipping Policy
At Anime Shirt Wala, we strive to get your favorite anime shirts to you as quickly as possible. All orders processed within 3-5 business days (excluding weekends and holidays), and you will receive a tracking number once your order has shipped. Depending on your location, delivery times may vary, typically ranging from 5-15 business days. ensure your shipping information is accurate to avoid any delays. Deliveries are made by our delivery and fulfilment partners from 6am - 10pm. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Anime Shirt Wala is not responsible for these charges if they are applied and are your responsibility as the customer.
Return & Exchange Policy
Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at @animeshirtwala on Instagram.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at animeshirtwalaofficial@gmail.com and our team will coordinate with you. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
For more details on the process, feel free to reach out to our customer service team.